Hello client. So we can guarantee your best experience, we delegate special amounts of time reserved just for you.
If You Cancel Less than 24 Hours Notice or Either do a No-Show.
We charge 50% of all services for appointments cancelled within 24 hours of appointment time and charge 100% of services for any no show appointments. Please contact us if you need to cancel or make any changes to avoid charges.
Our stylists time is very valuable and we secured that time just for you. The policy is there because the time did not allow enough time for our front desk to fill with another client, so this puts your stylist with a wasted appointment opening.
There are No Refunds on Hair Services.
We will gladly get you in to add any additional color or to adjust a haircut at zero cost to you but since the color was put into your hair, cut was done, or extensions were placed the service provider was paid for doing the work we do not refund for services.
We will gladly do what we can at no charge to you to adjust color to get you your desired look or adding or removing extensions. Also, we will gladly reimburse hair for extensions but not the service of application. We strive to make sure you love your hair but sometimes we can’t foresee a misunderstanding with a consult. We work hard to make sure each client leaves feeling fantastic!
Thank you for understanding!
The Sanctuary Salon